Example / Keyboard & screen readersThe order button nobody could reach
Before: it only worked with a mouse, so blind customers couldn't order. After: it works with a keyboard and reads out loud correctly.
Real case (February 2026): Cowford Chophouse, a Jacksonville steakhouse, was sued over a website that blind customers said they couldn't use. The owner settled for about $20,000, including lawyer fees (Action News Jax).
Example / Forms & checkoutThe checkout that just said “Error”
Before: customers didn't know what to fix, so they left. After: each box says what's wrong and how to fix it.
Real case (2026): Fashion Nova agreed to a $5.15 million settlement with blind shoppers who said they couldn't use its online store (court filings and U.S. Justice Department, 2026).
Example / Phones & zoomThe page that got cut off on phones
Before: when customers zoomed in, words ran off the screen. After: everything fits, even zoomed in 4 times.
Real numbers (2026): website lawsuits are on pace for more than 6,000 this year, the most ever tracked, and 79% are against businesses that sell online (UsableNet, July 2026).
Example / Pictures & menusThe menu that was only a picture
Before: the menu was a photo, so screen readers read nothing. After: the menu is real text anyone can read, zoom or translate.
Real case (2026): one legally blind woman sued 49 businesses over their websites, most in the Gainesville area. A local bakery settled for about $6,500 (The Independent Florida Alligator, February 2026).
Example / Colors & contrastThe text too light to read
Before: light gray words on a white background. After: darker shades of your own brand colors that anyone can read, even in sunlight.
Real numbers (2026): 95.9% of the top 1 million home pages have problems a computer can find, and 83.9% have text that's too light to read easily (WebAIM Million, 2026).
Example / Proof & retestThe fix that ended a lawsuit
Before: problems, and no record of fixing them. After: the fixes, a retest and a written report that proves it.
Real case (April 2026): a federal judge in New York dismissed a lawsuit against the eyewear store Moscot because it had fixed its website and proved it with an expert's audit report (Seyfarth Shaw, April 2026).
Tested by a person, not just a scan.
Every Risk Check includes hands-on tests a scan can't do: using your site with only a keyboard, zooming in on a phone, filling in your forms, and listening to what blind customers actually hear. They use a screen reader, an app that reads the page out loud while they press Tab from button to button. On most small-business sites, buttons are read as just "button", with no way to tell which one books the table. We check every button, link and form that way, and fix what's missing.
- 30.6% of the top 1 million home pages have buttons a screen reader can't name, and 51% have form fields with no label (WebAIM Million, 2026).
- In the last four years, more than 15,000 lawsuits were filed by blind and visually impaired people who couldn't use a company's website (Action News Jax, February 2026).
What three Florida owners went through.
Three Florida businesses whose websites were the subject of lawsuits in 2024 and 2025, as reported by local news. None of them are our clients.
Flower shop · Orlando
Leaf & Blossom, Co.
“We’re just literally five people.”
A third party ran most of their website, and they believed it met the rules. The lawsuit arrived five days before Christmas 2024. On their lawyer’s advice they settled, paying more than $7,000 in fees and settlement.
Read the story: Leaf & Blossom, Co. · WFTV Action 9, February 2026
Restaurant · Gainesville
Satchel’s Pizza
The owner had just launched a new website and didn’t know a site could be built to work for blind visitors. His team fixed it within 24 hours, but the lawsuit was already filed, and fixing it didn’t end the case.
Read the story: Satchel’s Pizza · Mainstreet Daily News, December 2025
Seafood market · Gainesville
Northwest Seafood
Family-run since 1981. The owner settled and says it cost about six months of income and put bonuses for 25 employees in question. He first thought the lawyers who contacted him were a scam.
Read the story: Northwest Seafood · Mainstreet Daily News, December 2025
What they have in common: each found out about the problem from the lawsuit. Checking first costs less than fixing after.